Terms of service

Definitions

These terms use a small number of words in a specific way. They are defined here because the definitions describe what SZN SEATS actually does, and the limits of it.

Platform

The SZN SEATS software: the season record, the Circle, the Share Links, and the tools a Holder uses to keep track of a season. The Platform is a record-keeping and coordination tool. It is not a venue, an exchange, an agent, or a party to anything that happens between people who use it.

Holder

A person or organisation that has bought a Season Package directly from a team, club or venue and uses the Platform to keep track of it. Tickets belong to the Holder and remain in the Holder’s own ticketing account throughout.

Circle

The set of people a Holder has chosen to give access to. A Circle is a list of people, not a list of tickets. Membership is granted by the Holder and may be withdrawn by the Holder at any time. A Circle is private: it is not published, indexed, browsable or searchable, and no person outside a Circle can see anything within it.

Circle Member

A person a Holder has admitted to their Circle. Being a Circle Member confers no entitlement to any Game. It confers access to a conversation the Holder chose to include them in.

Season Package

The Holder’s own seats for a season, as bought from the team, club or venue. The Platform records what the Holder tells it about their Season Package. It does not supply, sell, broker or obtain seats.

Game

One dated event within a Season Package — a night. Games exist in the Platform as records belonging to one Holder.

Share Link

A private, unguessable web address a Holder may send to people they choose. A Share Link is not a listing, an offer to the public, or an advertisement. It is reachable only by someone the Holder sent it to, is excluded from search engines, and can be withdrawn by the Holder.

Cost Basis

What a Game cost the Holder, taken from the Holder’s own season invoice and shown back to them and to people they share with. Cost Basis is a disclosure of a figure the Holder supplied. It is never used by the Platform to set, cap, validate, suggest or influence any amount, and the Platform expresses no view on what a Game is worth.

Reference Amount

An identifying number, not a price.
Where a Holder has recorded an amount for a Game, the Platform may attach a small unique value in the cents position so that a payment notification the Holder later forwards can be matched to the right record without the payer having to type a reference. Interac e-Transfer provides no reliable field for a reference, which is why the identifier lives where it does.
The Reference Amount is generated by the Platform solely to distinguish one record from another. The amount itself is the Holder’s, is entered by the Holder, and is a matter between the Holder and the person they are dealing with. The Platform does not set it, recommend it, or take any part in agreeing it.

Records

What the Platform stores on the Holder’s behalf: which Games exist, who has which night, what the Holder recorded, and whether the Holder marked something as settled. Records are bookkeeping. A record in the Platform is not proof that anything happened, and the Platform is not a party to whatever it describes.

What these definitions exclude. The Platform does not operate a listing, a marketplace, an exchange, or any public offering of anything. It does not advertise, price, broker, buy, sell, own or take possession of a ticket. It does not hold, transmit, escrow or guarantee funds that pass between people who use it. It connects people to each other; it does not connect people to tickets. Whatever a Holder and a Circle Member agree between themselves is theirs, and is arranged and completed directly by them.

Who we are

SZN SEATS is operated by Leslie House Ventures Corp., at [REGISTERED ADDRESS TO BE CONFIRMED]. In this document, “SZN”, “we” and “us” mean that entity, and “you” means the person using the service.

By creating an account or using SZN SEATS, you agree to these terms. If you do not agree with them, do not use the service.

What SZN SEATS is

SZN SEATS is software for managing a season seat package. It helps a season seat holder keep track of every game in their season, mark the ones they intend to attend, record who has each of the others, see which nights are still unassigned, and communicate with people they have chosen to give access to.

It is a record-keeping and communication tool. Everything it does happens because you told it to.

What SZN SEATS is not

These points matter, because they define the limits of what we do and what we can be responsible for.

• We are not a ticket seller, a ticket agent, or a ticket exchange. We do not buy, sell, own, price, advertise, broker, or take possession of any ticket.
• We do not publicly list anything. Your season is visible only to people you give a link to. Nothing about your games is published, indexed, browsable or searchable by the general public.
• We do not set prices. Any amount attached to a game is one you entered. We show you what a night cost you, from figures you provided, and take no part in what you ask for it.
• We do not handle money between people. We are not a payment processor, a money services business, an escrow agent, or a party to any transaction between you and anyone else. The only payments made to us are SZN PASS charges, described under Fees.
• We do not transfer tickets. Tickets stay in whatever ticket account you already hold them in, and every transfer happens on that provider’s platform, by you.
• We are not affiliated with any team, league, arena, venue, promoter or primary ticketing company, and we are not endorsed or sponsored by any of them. Team and venue names appear only to identify events.

Because of the above, we cannot guarantee that any ticket exists, is valid, will admit anyone to any event, or will be delivered. Those things are between you and the people you deal with.

Your account

You need an account to use SZN SEATS. You must be at least 18 and able to enter a contract where you live. Keep your login details to yourself, keep your contact details current, and tell us promptly if you think someone else has got into your account. You are responsible for what happens under it.

One account represents one holder. You may not share an account with other people in order to avoid fees, and you may not resell, sublicense or rent access to the service.

Your season and your invoice

To set up your season you may upload the invoice you received from the team, or enter your schedule and figures manually. We use that information to build your season view and to show you what each night cost you.

You keep ownership of everything you upload. You give us permission to store and process it for the purpose of providing the service to you, and for no other purpose. We do not sell it, and we do not share your season with other holders. How we handle personal information is set out in the privacy policy. Optional analytics and advertising are controlled through Privacy choices and are not a condition of using the service.

You are responsible for the accuracy of what you enter. Cost figures, dates and assignments shown in SZN are a reflection of what you told it, not an independent verification.

What you are responsible for

Following the law

Where you charge someone for a ticket, ticket resale is regulated. In Ontario the Ticket Sales Act, 2017, as amended, restricts resale above the original total price paid to the primary seller and places obligations on the person reselling. Comparable rules exist in other provinces and states. You are responsible for knowing and following every law that applies to you, including price limits, disclosure, tax and record-keeping obligations. SZN sets no prices, applies no caps, and gives no legal advice.

Following your own agreements

Season seat memberships, ticket-back terms and team, league or venue policies frequently restrict transfer, resale, commercial use, and the channels through which tickets may be offered. Those agreements are between you and the organisation that issued your seats. You must read your own membership terms and you are solely responsible for the consequences of breaching them, including suspension, revocation or non-renewal of your seats.

The people you deal with

Who you give a game to, what you agree with them, and whether they pay you is entirely between you and them. We are not involved and cannot resolve a dispute between you.

Money between people

There are two kinds of payment around SZN SEATS, and these terms treat them separately.

SZN PASS charges, paid to SZN

SZN PASS charges are paid to SZN through our payment processor, Stripe. They are the only payments SZN receives. The Fees section sets out how they work, and any SZN PASS refund terms apply only to these charges.

Ticket payments, made directly between people

Any payment for a game is arranged and completed directly between the person claiming it and the season seat holder, using their own methods. SZN is not the payment intermediary. We never receive, hold, process, transmit, escrow, guarantee or see that money.

Because those payments happen outside SZN, we cannot reverse, recover or refund them, and SZN PASS refund terms do not apply to them.

If you choose to connect a payment-notification feature, SZN may read a forwarded receipt in order to mark a game as paid in your own records. That is bookkeeping. It does not make us a party to the payment, and a record in SZN is not proof that money moved.

Tickets

Tickets remain in your existing ticket account throughout. When a game goes to someone, you send it to them the way you always have, on your ticket provider’s platform. SZN records whether you have done it.

We do not verify, validate, guarantee or insure any ticket, and we give no assurance that a ticket will grant admission to any event.

SZN DROP and messaging

SZN DROP sends a message about an open game to people on a list you have built. You may only add someone to that list if they have asked to be on it. Every message identifies the sender and tells the recipient how to stop receiving them, and a request to stop is honoured immediately.

You are responsible for having the consent you need under electronic messaging law, including Canada’s Anti-Spam Legislation, for every person on your list. You must not upload contacts who have not asked to hear from you. We may suspend messaging on an account that generates complaints.

Message and data rates set by the recipient’s carrier may apply. We cannot guarantee delivery or timing of any message.

SZN CALL

SZN CALL is a waitlist at this stage, and nothing more. Joining it means we hold your email address, and the team you named if you gave one, so that we can tell you when SZN CALL opens. Joining sends no request to anybody and reaches no holder.

Nothing is added until you open the link in the confirmation email we send. Until you do, we have a pending entry and no permission to send you anything else.

When SZN CALL does open, it will let someone describe a game they are looking for, and that request may be passed privately to holders of that season. A CALL will be a request, not an offer that binds anyone: no holder identified to the person asking, nothing about any holder’s season disclosed, and no obligation on anyone to respond. Those terms will be here before it operates.

Fees

SZN SEATS is sold as a SZN PASS: an annual subscription covering one pair of seats for one team, with published annual add-on fees for additional pairs and additional teams. The price that applies is the one shown to you when you subscribe.

We take no commission, no listing fee, no per-ticket fee and no percentage of anything that changes hands between you and another person. The SZN PASS is the entire commercial relationship.

SZN PASS is an annual subscription billed in advance, in Canadian dollars. Unless you cancel before the end of your current subscription term, your subscription will automatically renew for another one-year term at the then-current annual price shown to you, plus applicable taxes. Promotional discounts apply only according to the terms stated when offered and do not automatically apply to renewals.

You may cancel renewal through your account before the end of the current annual term. Cancellation takes effect at the end of the paid term and does not affect access for the remainder of that term.

Refund terms for SZN PASS charges are [REFUND POLICY TO BE CONFIRMED]. They cover only charges paid to SZN, never payments made directly between people (see Money between people).

Acceptable use

The acceptable use policy forms part of these terms. In short: SZN SEATS is for a holder managing their own seats among people they choose. Using it to run a ticket resale business, to reach people who have not asked to hear from you, or in a way that breaches your membership agreement or the law, is not permitted.

Availability and change

We aim to keep SZN SEATS available and working, but we do not promise it will be uninterrupted or error-free. We may change, add or remove features, and we may take the service down for maintenance. Where a change materially reduces what you paid for during a season you have already paid for, we will tell you and discuss it with you.

Some features are new and may be labelled as such. Treat SZN as a record of what you told it, not as the only record. Keep your own copies of anything you cannot afford to lose.

Suspension and ending

You may stop using SZN SEATS at any time and close your account. We may suspend or end your access if you breach these terms or the acceptable use policy, if we are required to by law, or if your use puts other people or the service at risk. Where it is reasonable to do so, we will tell you first and give you a chance to put it right.

On closure you may export your season data for [EXPORT WINDOW TO BE CONFIRMED], after which we delete or anonymise it in line with the privacy policy.

Disclaimers

SZN SEATS is provided as it is and as it is available. To the fullest extent the law allows, we exclude all implied warranties, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.

Nothing on the service is legal, tax or financial advice. Your membership agreement, and the law where you live, are things you should take your own advice on.

Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive loss, or for lost profits, lost opportunity, or the value of an unused seat, however caused.

Our total liability to you for everything arising out of or connected with the service is limited to the fees you paid us in the twelve months before the event giving rise to the claim.

Nothing here limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence.

Indemnity

You agree to indemnify us against claims, losses and reasonable costs arising from your use of the service, from anything you sent through it, from your dealings with the people you gave games to, and from any breach by you of these terms, of your membership agreement, or of applicable law.

Changes to these terms

We may update these terms. If a change is material, we will give you reasonable notice by email or in the service before it takes effect. Continuing to use SZN SEATS after that means you accept the updated terms. Every version carries a version number and a date.

Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, and the courts of Ontario have jurisdiction, subject to any consumer protection rights you have where you live that cannot be overridden by agreement. [JURISDICTION AND DISPUTE PROCESS TO BE CONFIRMED WITH COUNSEL]

Contact

Questions about these terms go to [CONTACT EMAIL TO BE CONFIRMED], or by post to [REGISTERED ADDRESS TO BE CONFIRMED].