Acceptable use

Who this is for

SZN SEATS exists for one kind of person: a season seat holder managing their own package among people they choose. Friends, family, colleagues, clients, neighbours, a group chat — whoever the holder is personally comfortable giving access to.

Everything below follows from that. This policy forms part of the terms of service, and breaking it is a breach of them.

Your own agreements come first

Your season seat membership, your ticket-back terms, and the policies of your team, league or venue are between you and the organisation that sold you the seats. They frequently restrict transfer, resale, commercial use, and the channels through which tickets may be offered.

Read your own agreement, and do not use SZN SEATS to do anything it does not permit. We cannot see your agreement, we do not interpret it for you, and we cannot protect you from the consequences of breaching it — which can include suspension, revocation or non-renewal of your seats.

Following the law

Where money changes hands for a ticket, ticket resale is regulated. In Ontario the Ticket Sales Act, 2017, as amended, restricts resale above the original total price paid to the primary seller, and other provinces and states have comparable rules.

You must not use SZN SEATS to do anything unlawful, including exceeding a statutory price cap, failing to make a required disclosure, evading tax, or breaching any other law that applies where you and your recipient are. SZN sets no prices, enforces no caps and gives no legal advice. That responsibility is entirely yours.

Messaging rules

SZN DROP is opt-in only. That is not a preference — it is the condition of the feature existing.

• Only add people who asked to be added. Someone who bought a ticket from you once has not asked. Someone in your contacts has not asked.
• Never upload a purchased, scraped or borrowed contact list, or a customer database from another business.
• Honour every request to stop, immediately. A recipient who replies STOP leaves the list and does not come back unless they ask to.
• Do not send anything unrelated to your games. The list is for the nights you have available, not for marketing anything else.
• Comply with Canada’s Anti-Spam Legislation and equivalent law where your recipients are. You are the sender.

Accounts that generate spam complaints may have messaging suspended without notice while we look into it.

Keeping it private

Your season link is meant for people you chose. Do not post it publicly — not on a public forum, a classifieds site, a social media post, an auction listing, or anywhere else open to anyone who happens to arrive. Do not use SZN SEATS as the back end of a public listing you run somewhere else.

Do not share another holder’s link, their games, or anything you learn through SZN about someone else’s season. If you receive a CALL, treat it as private.

Running a business on it

SZN SEATS is for holders managing their own seats. It is not for operating a ticket resale business.

You must not use it to broker tickets you do not hold, to run a portfolio of packages acquired for the purpose of resale, to act as an agent for other holders’ seats, or to conduct the business of reselling tickets for commercial gain. Corporate hospitality — a company distributing its own package to staff and clients — is a legitimate use and is not covered by this restriction.

You must not resell, sublicense or rent your SZN account or access to it, or share one account across holders to avoid fees.

Treating people properly

• Do not misrepresent what a ticket is, where the seats are, or whether you actually have it.
• Do not take money for a night you cannot deliver, and send the tickets when you said you would.
• Do not harass, threaten or abuse anyone through the service, and do not use it to send anything unlawful, hateful or obscene.
• Do not impersonate another person, another holder, a team, a league or a venue.
• Do not use any team, league, venue or ticketing company’s logo or branding in a way that suggests you are connected to them. Neither you nor SZN is.

Technical rules

• Do not scrape, crawl, or bulk-extract data from SZN SEATS.
• Do not attempt to access another account, another holder’s season, or any part of the system you were not given access to.
• Do not probe, load-test, or interfere with the service, and do not upload malware.
• Do not automate access without our written permission, and do not circumvent rate limits or security controls.
• Do not attempt to automate a login to a ticket provider’s platform through SZN. Ticket transfers are done by you, by hand, on that provider’s site.

Enforcement

Where we believe this policy has been broken we may, depending on what happened: ask you about it, suspend messaging, suspend the account, or end access under the terms of service. Where it is reasonable to do so, we will tell you first and give you a chance to put it right. Where the breach is serious, ongoing, or creates risk for other people, we may act immediately.

We may also be required to respond to a valid legal demand, or to a report from a team or venue about conduct on their own agreement. We are not the arbiter of your membership agreement, and we will not pretend to be.

Reporting a problem

If you think someone is misusing SZN SEATS, or if you received a message you did not ask for, tell us at [ABUSE CONTACT EMAIL TO BE CONFIRMED]. Include what you received and when. We look at every report.

If a holder’s list has your details and you want them gone, write to the same address and we will remove them, whatever the holder does.